Incident and Request Fulfilment
Fixed allocated consultant hours per month for Cherwell configuration requests and general improvements.
All of Option 1 +
Configuration Support
Application upgrades (only prioritised as a part of purchased hours)
General Cherwell trusted advisor
Allotted services hours per week/month for a fixed price
T&M above agreed time
Work on prioritised requests/incidents as prioritised by the customer
Time and Utilisation reporting only
Online channel only (submitted through portal)
