Cherwell Managed Services

Cherwell Managed Services Offerings

StreamLine Partners ‘Making IT Easier’ for its customers. Applies a consistent focus on simplicity and customer success. StreamLine Partners offers 3 core models for a Cherwell Managed Service.

Professional

Entry level approach offering risk mitigation for your Cherwell platform with fixed consultant hours per month for Cherwell configuration requests and general improvements.

Incident and Request Fulfilment

Fixed allocated consultant hours per month for Cherwell configuration requests and general improvements.

All of Option 1 +

Configuration Support

Application upgrades (only prioritised as a part of purchased hours)

General Cherwell trusted advisor

Allotted services hours per week/month for a fixed price

T&M above agreed time

Work on prioritised requests/incidents as prioritised by the customer

Time and Utilisation reporting only

Online channel only (submitted through portal)

Full Managed Service

Full peace of mind with a belt and braces approach. Full managed service offering volume based approach (pu/pm) with pre-allocated time for Cherwell Services.

All of Option 2 +

Phone and Email Support

Out of hours high priority incident management (definition to be agreed)

Defect and Problem Management

Compliance to change process (CAB requirements etc)

SLA's on Request Management

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