A great value alternative to permanent resourcing
for the ongoing management of your Cherwell platform.
Cherwell Virtual Administrator
One of the frustrations for Cherwell Software customers, is that administering the platform is hard to resource, expensive and difficult to manage.
At Streamline Partners we offer a Virtual Administrator Service for Cherwell customers at a fraction of the cost of hiring your own administrator.
In Country Team
Our Consulting Teams are based in offices around Australia.
SLA Managed Responses
Predetermined agreed SLA's put in place for responses to Incidents and Requests.
Unlimited Incident Support
As part of the monthly subscription we offer unlimited Support (Service Interruptions), and 'how to' questions.
Management of Escalations to Cherwell
Streamline will manage any escalations to Cherwell Software support that arise, enabling a one throat model.
Streamline will provide monthly reporting on SLA's, Incidents/Requests raised, as well as any platform recommendations.
Problem Health Monitoring
As part of the service, we complete daily checks on your platform to ensure it is healthy and green.
There is a growing administration backlog
In house administrator is struggling under backlog of incidents, requests, and maintenance.
Difficult to Resource
Being able to fund a resource in a full-time capacity for Cherwell administration is tough
Finding/Training a resource with Cherwell development skills is costly and there are limited resources available in the market
Have StreamLine Partners be your administrator virtually. SLA governed responses, platform health and peace of mind
VA Support for core service
Unlock platform value
Packaged Bolt-Ons available
Request times blocks for development consulting hours
24 x 7 Support if required
Active Platform monitoring
About Our Company
StreamLine Partners was founded in October 2017 out of a market need for long term partnerships with ITSM/ITOM services, partners, and their customers. Specifically working with Cherwell and ScienceLogic customers to unlock the long term potential and value from their licence investment.