StreamLine Partners
GOMobile App

* powered by sigmaGO

StreamLine Mobile App for Cherwell Service Management will enable your mobile users to reach new levels of productivity. A fast and easy to use solution that works seamlessly with Cherwell and reduce overall costs with the power of mobile connectivity.

Introducing GOMobile - Cherwell Mobile App for End Users and Technicians

Streamline Partners is proud to partner with sigmaGO and offer a refreshed Mobile App experience for Cherwell Service Management which will enable your mobile workforce to reach new levels of productivity. Powered by sigmaGO, our GOMobile App allows you to update records, coordinate with coworkers — all from your mobile device.

GOMobile connects directly to your Cherwell instance and works with both Cherwell hosted and on-premise implementations. It is a fast, easy to use solution that is designed to work seamlessly with Cherwell.

GOMobile offers your mobile workforce the ability to perform faster, enhance customer service capabilities and reduce overall costs with power of mobile connectivity by:

Increasing Productivity
Convenient Access
Allowing Customer Engagement
And is Customizable
User Friendly Interface

Your Cherwell on the go

Improve SLA metrics
Built in chat functionality with push notifications
Reduces the onus of maintaining a mobile experience via adaptive/responsive forms
Seamlessly work with your hosted or on-premise Cherwell instance.
Increase productivity
Allows interactive Customer engagement
Is user friendly with Modern and high responsive UI/UX
Offered convenient access via mobile devices
Configurable to your Branding and Business Objects
Available for iOS and Android devices (phone and tablets).

TECHNICIAN App

User friendly Interface - Simple and sleek
Filtering and searching - Filter your requests
Chat - Chat functionality within the mobile app
Push Notifications - Device level notifications
Attachments, add and view
Approvals - View, approve, deny, and abstain
Specific Forms - Capture and update details
Interactive Service Catalogue - showcase classification items for mobile lookup
CMDB - Search and update assets
Multi language support
Offline Mode
Geolocation

FUNCTIONALITY

Authentication

Leverage Active Directory, LDAP, Cherwell and SAML authentication models
Biometric Authentication – Face ID and Touch ID
Push Notifications

Quick Navigation

Predefined queues for quick handling of searches and workloads. Including General Search, Created Tickets, Assigned Tickets for Current User, Current Team, My Tasks, Team Tasks, Pending Approvals, Customer Satisfaction Survey and much more.

Multi Language Support

Support for 14 languages OOTB

CUSTOMER App

User friendly Interface - Allow users to quickly navigate to key information with ease
Filtering and searching - Quickly and easily filter your requests
Chat - Chat functionality within the mobile app
Push Notifications - Device level notifications
Attachments - Add and view attachments
Approvals - View, approve, deny and abstain
Specific Forms - Capture and update details
Interactive Service Catalogue - Showcase the Service catalog classification items for mobile lookup
Customer Satisfaction Survey’s

About Our Company

StreamLine Partners was founded in October 2017 out of a market need for long term partnerships with ITSM/ITOM services, partners, and their customers. Specifically working with Cherwell and ScienceLogic customers to unlock the long term potential and value from their licence investment.

Partners

Get in touch

BRISBANE | MELBOURNE | PERTH
Head Office: 16 Nexus Way, Southport , QLD 4215
Phone: 1300 883 162
enquiries@streamlinepartners.com.au

StreamLine Partners GOMobile App